http://alamnonanon.tribe.net/thread/1981f8ee-0ee6-436d-a2f2-cc4b9bb58f7f?format=rss Tribe.net. Local Connections http://AlamNonAnon.tribe.net/thread/1981f8ee-0ee6-436d-a2f2-cc4b9bb58f7f#9a99d6bb-b704-42d2-b9df-cb0e4c868fe6 having worked for Direct TV and Comcast.... Comcast is better for video. Having worked for Comcast and AT&T. I would never buy AT&T DSL lol. Comcast Devil Spawns may have jerked you on the transition but their internet owns with no outage and almost ever lasting IP's with insane speeds. AT&T is DSL and no matter how you put it, it's crap. So maybe after your transition and troubles with the customer service, you'll be ok. And While AT&T may have the best customer service, DirecTV was shittty service. From the inside at least. Wed, 11 Feb 2009 01:20:44 GMT http://AlamNonAnon.tribe.net/thread/1981f8ee-0ee6-436d-a2f2-cc4b9bb58f7f#9a99d6bb-b704-42d2-b9df-cb0e4c868fe6 * Gerry * 2009-02-11T01:20:44Z http://AlamNonAnon.tribe.net/thread/1981f8ee-0ee6-436d-a2f2-cc4b9bb58f7f#07a1254e-6137-4331-b429-9dbd1ef319df RIP APT, devoured by the Comcast DevilsSpawn (CCDS) By now you have heard, Alameda Power has sold the Telecom portion to evile Comcast DevilsSpawn (CCDS) . I had CCDS 'services' years ago before I switched to the new APT. Everything was crappy: cable and customer service. I was thrilled with APT services in both TV and Internet. I feel like a refugee , forced into Comcast DevilsSpawn (CCDS) for at least a year at my current rates for internet. to date they have given me these runarounds: BILLING 1. Couldn't pay my bill at APT Grand Ave - they sent me to CCDS in Marina Village. 2.After standing in line for 20 minutes, they wouldnt take my payment either, and told me to wait for new bill with a new account number. 3.After getting the bill TWO weeks ago, I immediately and successfully paid online - too successfully. They got TWO identical payments. 4.Today I received a yellow overdue notice for two months. 5.Charged me for 'installation' - then had to reverse the charges. SERVICE 1. The Marina Villiage demoness demanded that I schedule an appt. ( at no charge sez she) so my change over would go smoothly - she "didn't want to guarantee that everything would work fine if I waited for the mass changeover." So I had to stay home and wait for the install minion to come. 2. Minion arrives, says I don't need the cable box since my tv is digital and they will bill me for it. Now some channels are not working (grey snow). A call to service resolved that I DO need that box afterall. I get it for free. I had to set up ANOTHER appointment for them to come install it. 3. Took him 25 minutes just on the modem (MAC address call in to tech support.) I have to reboot the modem once a week because of stale handles. 4. FOUR favorite channels are missing - the person I spoke to on the phone lied about the line up. I have to pay even more money to get just the Alameda council meetings. Once my year of APT rates are gone I am seriously looking at satellite dish and ATT. Tue, 10 Feb 2009 04:57:35 GMT http://AlamNonAnon.tribe.net/thread/1981f8ee-0ee6-436d-a2f2-cc4b9bb58f7f#07a1254e-6137-4331-b429-9dbd1ef319df Countess of Alameda 2009-02-10T04:57:35Z http://AlamNonAnon.tribe.net/thread/1981f8ee-0ee6-436d-a2f2-cc4b9bb58f7f#378671a7-75e8-4f5e-bc48-0d85018bf009 I live in Oakland now, nor did Otis Terrace ever do the switch over, so good thing I never have to experience this... I recently hooked up the HD converter boxes to an 2ndary TV and OH MY FUCKING GAWD IT ROCKS. Crisp clean image. We are actually debating hooking one up to the main TV and canceling our cable. The only non-over the air TV we watch is Discovery Channel and occasionally History and Animal Planet while channel surfing. Everything else is regular over the air networks. Sat, 07 Feb 2009 20:57:52 GMT http://AlamNonAnon.tribe.net/thread/1981f8ee-0ee6-436d-a2f2-cc4b9bb58f7f#378671a7-75e8-4f5e-bc48-0d85018bf009 c_death 2009-02-07T20:57:52Z http://AlamNonAnon.tribe.net/thread/1981f8ee-0ee6-436d-a2f2-cc4b9bb58f7f#8afb9f37-6bcf-412c-961a-374a62e833ac Ok, now I'm angry. I was switched over today. It was really hard communicating with the technicians because one spoke broken English and the other only knew how to say "Yes" and "No". Me: "How long is it going to take because I need to pick someone up soon?" Him: "Yes". They came at 2 p.m. and didn't leave until 4:30. My house has two tivo boxes, two desktops, one laptop, and two gaming consoles that rely on internet connection. They went about switching my internet over to Comcast (code for destroying my network). I own my modem rather than renting. They were having trouble getting my modem to connect to the new Comcast network. They asked me if I wouldn't mind renting one of their modems until I can buy a new one. I'm already pissed that I'm losing G4 and IFC. Now they want me to rent a modem when the one I had was working fine before they got there. Then I heard one of them say, "Oh no! I no have modern (sic) in truck." I asked them to power cycle the modem, which I wrongly assumed they were doing in the first place. They were able to get it working. Next they tried to hook up my router. Fail! They spent the next 2 hours plugging and unplugging different cables into both modem and router. I kept telling them to reset the factory defaults on the router. They said they did. They gave up and said, "Problem with rooter (sic). We no fix rooter." Then they left. I untangled the mass of Cat 5 cable they left and plugged them back in their appropriate slots. Reset router to factory defaults (turns out the technicians DIDN'T reset defaults like they said they did), power cycled modem and router. Network is back online. Took me all of five minutes. Thu, 05 Feb 2009 01:15:45 GMT http://AlamNonAnon.tribe.net/thread/1981f8ee-0ee6-436d-a2f2-cc4b9bb58f7f#8afb9f37-6bcf-412c-961a-374a62e833ac Tony 2009-02-05T01:15:45Z http://AlamNonAnon.tribe.net/thread/1981f8ee-0ee6-436d-a2f2-cc4b9bb58f7f#2eee8231-0945-420f-8786-2bc0ea74ae16 Me too. G4 and History Channel are all I watch. Might as well not even have a TV anymore thanks to Comcast. Mon, 02 Feb 2009 19:13:41 GMT http://AlamNonAnon.tribe.net/thread/1981f8ee-0ee6-436d-a2f2-cc4b9bb58f7f#2eee8231-0945-420f-8786-2bc0ea74ae16 Tony 2009-02-02T19:13:41Z http://AlamNonAnon.tribe.net/thread/1981f8ee-0ee6-436d-a2f2-cc4b9bb58f7f#465f7f25-6aca-4ed3-8b56-de9dcac255e5 I am not so lucky. I haven't moved and I don't intend on moving anytime soon. There was no cable in the apartment when I moved in...I had it installed. Sun, 01 Feb 2009 02:47:36 GMT http://AlamNonAnon.tribe.net/thread/1981f8ee-0ee6-436d-a2f2-cc4b9bb58f7f#465f7f25-6aca-4ed3-8b56-de9dcac255e5 Thistle 2009-02-01T02:47:36Z http://AlamNonAnon.tribe.net/thread/1981f8ee-0ee6-436d-a2f2-cc4b9bb58f7f#e5014109-c8ec-41bc-9124-e8188ad4fe88 yeah Basic Expanded.... I dunno why anyone would pay for that. You can just plug in and get it free if your line is hot. A lot of times if you move somewhere, and the last tenant put in a VD(Voluntary Disconnect) and the tech has not come out yet or was lazy and "coffee shopped"(called in to dispatch that they were done when they were not) them, then you have free basic expanded because the call is closed in CSG(their system). Happens a lot more then you think. I had a crew of techs doing Non Pay Discos and Voluntary Discos and a lot would coffee shop em while they all met up at Jack in the box or hung out on the beach. Or the tech couldn't get access, gated building. Same call keeps recycling to the tech and he KNOWS he can not get in this building or the lockbox has no key on site etc etc etc. He'll get tired of truck rolling to ti and call it in complete. Free cable for the next tenant. When I move to my current place, same shit. hot line, last tech never discoed it. Sat, 31 Jan 2009 17:44:08 GMT http://AlamNonAnon.tribe.net/thread/1981f8ee-0ee6-436d-a2f2-cc4b9bb58f7f#e5014109-c8ec-41bc-9124-e8188ad4fe88 * Gerry * 2009-01-31T17:44:08Z http://AlamNonAnon.tribe.net/thread/1981f8ee-0ee6-436d-a2f2-cc4b9bb58f7f#950f2e99-7d32-4de9-9703-78c659fa310b Now I discover that their expanded basic cable doesn't include IFC or G-4....those are two of only a few channels I ever watch! Wish there was a cable company that let you choose what channels you want to pay for because I hate paying for a bunch of stuff that I never watch. Sat, 31 Jan 2009 15:32:32 GMT http://AlamNonAnon.tribe.net/thread/1981f8ee-0ee6-436d-a2f2-cc4b9bb58f7f#950f2e99-7d32-4de9-9703-78c659fa310b Thistle 2009-01-31T15:32:32Z http://AlamNonAnon.tribe.net/thread/1981f8ee-0ee6-436d-a2f2-cc4b9bb58f7f#4516c2d6-0d05-4989-a9ad-53f8e702d14a I got my welcome package today (the doorhanger stuff, but stuffed in mailbox). I tried downloading the freakin' software and it wouldn't accept my acct. number so I call customer service. I am transferred to 2 different people, then over to ap&t where I am given a new acct. #, so I key that in and I get a page not found notice,,,the person I am on the phone with doesn't know what to do, so they put me on hold and hangs up on me. Then I call back and have to go through the same damned hoops to get where I was before, but just as I'm about to get a hold of a human being, I get a message in spanish about how they are busy and there will be a wait, then I get hung up on again. I call again, have to jump the hoops, press the stupid buttons, then wait and wait and wait until I finally get a person. This one goes on about how I need a new acct. I told him that I was just given a new acct. #. He said that I must have given him the # from an old bill...I told him the statement was dated Jan. 7, 2009, and that I had already paid the bill and the check had cleared. So he says that I'm going to get a refund for around $60 in about 3 months and my next statement will be due in March. I said that was all well and fine, but I still needed to get registered and I was having problems getting pages to load. Finally got to talk to a tech who re-registered my modem and finally got me connected, but then he misspelled the username I wanted to use and created all sorts of bother. So after an hour on the phone I'm finally connected, and have a username that I can live with (he spelled my name thiscle, not thistle, stupid git). Now all I have to do is contact all my contacts and change my e-mail address....what a pain in the a$$! Sat, 31 Jan 2009 03:21:06 GMT http://AlamNonAnon.tribe.net/thread/1981f8ee-0ee6-436d-a2f2-cc4b9bb58f7f#4516c2d6-0d05-4989-a9ad-53f8e702d14a Thistle 2009-01-31T03:21:06Z http://AlamNonAnon.tribe.net/thread/1981f8ee-0ee6-436d-a2f2-cc4b9bb58f7f#e98173d5-3c00-4b8e-9f73-589b933448c0 this is pretty much exactly the same scenario that's happening with me. multiple bills, 40 minutes on hold, disconnect notices.... friggen JOKE! Thu, 29 Jan 2009 04:26:11 GMT http://AlamNonAnon.tribe.net/thread/1981f8ee-0ee6-436d-a2f2-cc4b9bb58f7f#e98173d5-3c00-4b8e-9f73-589b933448c0 j☯☥! 2009-01-29T04:26:11Z http://AlamNonAnon.tribe.net/thread/1981f8ee-0ee6-436d-a2f2-cc4b9bb58f7f#a387d405-43f7-43ef-ad34-daa96ac5b237 Oh god, my trasition has been crazy. So now there are two accounts, one that's real and one that only the "APT Transition Team" knows about. If you ask regular Comcast employees about the latter, they act like you're trying to get around an old bill because "We don't have those account numbers." So now I get one bill that says its out of date and that they are disconnecting me and another that's fine. I've paid in full, but somehow they kept charging me at the old APT account number at the same TIME as they were charging me at the new Comcast number. I have called FIVE TIMES and every time, IF I can get to one of the transition team people (often the representative will tell me such a team doesn't exist), they tell me that they "see what's going on and not to worry about it." Then I get a disconnect notice. It's insane. Thu, 29 Jan 2009 00:34:11 GMT http://AlamNonAnon.tribe.net/thread/1981f8ee-0ee6-436d-a2f2-cc4b9bb58f7f#a387d405-43f7-43ef-ad34-daa96ac5b237 Kelly 2009-01-29T00:34:11Z http://AlamNonAnon.tribe.net/thread/1981f8ee-0ee6-436d-a2f2-cc4b9bb58f7f#4b931ab1-3673-4176-870b-38cd0ec59aad I haven't received anything either, same stuff as before (w APT). I did however attempt to call the number on my new comcast bill to ask about returning a broken box - that was FUN. They had NO record of me, or the transition. Finally, I got the lady to hand me off to a supervisor who then said he had a new number to call for people who were transferred. He gives me the "I don't know why she didn't give you that number" deal... Call second number they tell me to go to the comcast at Marina Village and they'd be open (this was around the holidays) - course they closed at 2PM, I got there at 2:05PM, not knowing that. I try again the next Sat. they are open, only to stand in line for 30 minutes before giving up (still had 9 ppl infront of me) 2 ladies I think they got from the DMV to work there didn't seem to care there was an increasing line of people. I hate cable companies, hate the really clueless people that are supposed to be customer service. APT was just as annoying when we tried to switch the incoming cable line to a different room, telling me the cable was "different" only to have the tech tell me the lady didn't know what she was talking about (which I already knew) Why can't there be a cable company that doesn't rape your wallet to get internet and cable tv? Wed, 28 Jan 2009 17:28:50 GMT http://AlamNonAnon.tribe.net/thread/1981f8ee-0ee6-436d-a2f2-cc4b9bb58f7f#4b931ab1-3673-4176-870b-38cd0ec59aad mindiannapolis 500 2009-01-28T17:28:50Z http://AlamNonAnon.tribe.net/thread/1981f8ee-0ee6-436d-a2f2-cc4b9bb58f7f#102daa41-7972-424e-801b-114ac82e7551 I haven't gotten anything from them except a normal billing statement which is the same as I'd been paying through AP&T. Wed, 28 Jan 2009 14:59:12 GMT http://AlamNonAnon.tribe.net/thread/1981f8ee-0ee6-436d-a2f2-cc4b9bb58f7f#102daa41-7972-424e-801b-114ac82e7551 Thistle 2009-01-28T14:59:12Z http://AlamNonAnon.tribe.net/thread/1981f8ee-0ee6-436d-a2f2-cc4b9bb58f7f#83e40d5f-964b-4e10-8017-7a839608e26f I got the same packet. I also got a computer call on saturday for an appointment on Sunday. I pressed 2 to cancel and then got put on hold, after 3 mins or so, I hung up. I got called around 11 am on Sunday to say the tech was on his way. Computer call. He showed up and boyfriend told him we were going to discontinue service so he left. I find it funny that the door hanger says 'Welcome home, you're now connected!' but clearly, I was not. Wed, 28 Jan 2009 14:38:42 GMT http://AlamNonAnon.tribe.net/thread/1981f8ee-0ee6-436d-a2f2-cc4b9bb58f7f#83e40d5f-964b-4e10-8017-7a839608e26f Tish 2009-01-28T14:38:42Z http://AlamNonAnon.tribe.net/thread/1981f8ee-0ee6-436d-a2f2-cc4b9bb58f7f#9419b74c-13ef-4d6c-9513-104cbb200ffd EGAD! (((((((Mr. Fezziwig))))))) You need a cup of tea, sir. Or perhaps some gin. Okay - strike the tea...gin it is! This part got to me: "...and in passing told me that in a few months they are planning on switching everyone over to the APT infrastructure because it is newer and in better shape. " Ugh! WHY could they not leave well enough alone and just use APT's infrastructure now? Mindboggling! Ugh! Just UGH! Wed, 28 Jan 2009 08:59:28 GMT http://AlamNonAnon.tribe.net/thread/1981f8ee-0ee6-436d-a2f2-cc4b9bb58f7f#9419b74c-13ef-4d6c-9513-104cbb200ffd : Denisey, Phantom of Delight 2009-01-28T08:59:28Z http://AlamNonAnon.tribe.net/thread/1981f8ee-0ee6-436d-a2f2-cc4b9bb58f7f#21023d91-cc98-43b7-ac0b-fe2165cd1306 we got the hanger, a channel guide, a booklet with all the fine print, and advertising for there voip service. Wed, 28 Jan 2009 07:55:21 GMT http://AlamNonAnon.tribe.net/thread/1981f8ee-0ee6-436d-a2f2-cc4b9bb58f7f#21023d91-cc98-43b7-ac0b-fe2165cd1306 Fezziwig 2009-01-28T07:55:21Z http://AlamNonAnon.tribe.net/thread/1981f8ee-0ee6-436d-a2f2-cc4b9bb58f7f#21cb8e6b-41e0-4584-8f32-7637d32525f3 the saga continues: yesterday I got a call from comcast's computer, to remind me that I had an appointment today, it said to press 2 to cancel it. I pressed 2. so of course at 9am, the doorbell rings and the cable guy knocks on the door, I told him what was going on and he left, then he came back and said that none on the id numbers for my equipment were in the system, so he collected the numbers, checked that I really did have the service I said i did, and in passing told me that in a few months they are planning on switching everyone over to the APT infrastructure because it is newer and in better shape. after he left I attempted to get the multiple ip-addresses going by rebooting the modem, no such luck. I call the guy I talked to last week, and he transferred me to a internet specialist, who proceeded to ask silly questions like am I running vista or xp. eventually I got her to the point where she sent the right bits to the modem, which made it work as expected. so finally Vonage is up, the house network is up, bot settop boxes work . I have no idea what my bill is going to look like, it seems that in the process, I ended up with two accounts. so we'll see what they do next, I'm guessing that the saga is not over. Wed, 28 Jan 2009 07:52:55 GMT http://AlamNonAnon.tribe.net/thread/1981f8ee-0ee6-436d-a2f2-cc4b9bb58f7f#21cb8e6b-41e0-4584-8f32-7637d32525f3 Fezziwig 2009-01-28T07:52:55Z http://AlamNonAnon.tribe.net/thread/1981f8ee-0ee6-436d-a2f2-cc4b9bb58f7f#59218668-063f-426c-998d-f1a6877c4228 I'm curious to find out what your welcome package was? All I got was a door hanger. After a few reboots internet service was back to normal, but tv sucked. a lot of channels just wouldn't come in. After several tech support calls they agreed to send someone out. Finally cam 5 days later, and took a look at the outside connection, and said the other contractor hadn't bothered to tighten it down. a "real sloppy job". You know service is going to be good when one tech starts complaining about the work of another tech. Tue, 27 Jan 2009 20:38:42 GMT http://AlamNonAnon.tribe.net/thread/1981f8ee-0ee6-436d-a2f2-cc4b9bb58f7f#59218668-063f-426c-998d-f1a6877c4228 Doug 2009-01-27T20:38:42Z http://AlamNonAnon.tribe.net/thread/1981f8ee-0ee6-436d-a2f2-cc4b9bb58f7f#22708f8c-109c-4c8a-9278-90dd9c616439 Same thing happened the other day for me too. Got a little welcome packet out on my front door. However, my internet never came back and so I called and they said they had to change me over to the new lines or whatever. I didn't even know I had to do that. First they said it looks like I had to be changed over and that's why the internet was out. Then they said oh, it's an outage. Then I looked at my bill and realized I'm getting charged $10 more now. All that annoyed me and I got Sonic.net DSL service ordered, should get set up Monday. $34.95 for their fastest speed. Not bad. Boyfriend has it downstairs and likes it. Very friendly and efficient staff, too. Calling Comcast Monday to discontinue service. Mon, 26 Jan 2009 11:31:12 GMT http://AlamNonAnon.tribe.net/thread/1981f8ee-0ee6-436d-a2f2-cc4b9bb58f7f#22708f8c-109c-4c8a-9278-90dd9c616439 Tish 2009-01-26T11:31:12Z http://AlamNonAnon.tribe.net/thread/1981f8ee-0ee6-436d-a2f2-cc4b9bb58f7f#389ab1d5-0bc4-4426-8559-bb36a043377e 24 hours later, still no second ip-address, at least Vonage's fail over to my cell phone works as advertised. Mon, 26 Jan 2009 02:39:42 GMT http://AlamNonAnon.tribe.net/thread/1981f8ee-0ee6-436d-a2f2-cc4b9bb58f7f#389ab1d5-0bc4-4426-8559-bb36a043377e Fezziwig 2009-01-26T02:39:42Z http://AlamNonAnon.tribe.net/thread/1981f8ee-0ee6-436d-a2f2-cc4b9bb58f7f#f8d9c7ba-3951-4294-812c-c8956823db4e Comcast.... Sun, 25 Jan 2009 21:48:01 GMT http://AlamNonAnon.tribe.net/thread/1981f8ee-0ee6-436d-a2f2-cc4b9bb58f7f#f8d9c7ba-3951-4294-812c-c8956823db4e $item.owner.firstName 2009-01-25T21:48:01Z http://AlamNonAnon.tribe.net/thread/1981f8ee-0ee6-436d-a2f2-cc4b9bb58f7f#522481a7-2cdc-44b2-9489-d760e435c7d4 So, I called the Comcast transition number Monday, to make sure that when they switched me that I'd have multiple ip-addresses. The guy on the phone scheduled me for switchover this coming tuesday, and supposedly setup the ip-addresses, and my cable package. Saturday afternoon, one of my party guests brings in a pile of stuff that says that Comcast has been out and has changed me over. I check, and neither cable box is working right, and the network is not up, which means of course that the phones are not working. After the party, I start working to fix things. I power cycled every thing, the only thing tha t responded well was th regular cable box. I ended up making two calls to CC, luckily the transition team is on 24/7. lots of hold time a dropped call, 4 different people and almost 2 hours, almost everything is up, the multiple ip addresses didn't happen and the server that allows it to happen seems to be down, so I'll have to reboot the modem tomorrow and hope for the best so i can get my Vonage voip box running. the good news is that the network speeds are FAST, one test said I got 18Mb/s down and 3.5Mb/s up it'll be interesting to see what happens on Tuesday, Comcast will probably want to change things around again. Sun, 25 Jan 2009 08:48:39 GMT http://AlamNonAnon.tribe.net/thread/1981f8ee-0ee6-436d-a2f2-cc4b9bb58f7f#522481a7-2cdc-44b2-9489-d760e435c7d4 Fezziwig 2009-01-25T08:48:39Z http://AlamNonAnon.tribe.net/thread/1981f8ee-0ee6-436d-a2f2-cc4b9bb58f7f#f69ff561-d96f-4abe-92a9-4e414ae22665 It doesn't really say anything about AT&T..... It says they are DSL and Cable is faster. Technology difference. Some people prefer DSL because they do not download like crazy. They are casual surfers. They want a cheaper lower transfer rate package. Some people(like me) have money to spend and want the fastest possible service with the fewest interruptions and an IP that last longer then your PPoE Dynamic package that AT&T has to offer. Says nothing about the people working there. Just the difference in technologies. Anyone will tell you Cable HSI is better than DSL. But if you don't need the best DSL will work fine. I haven't worked at a Comcast Tech Support center but I did work in dispatch. And I guess I won't talk too much trash here but you will know the frustrations if you have ever been waiting on the Cable Guy allllll day. Comcast standards in the center are NOTHING like they are at AT&T Support Center out here. They are almost nazi like to the employees to make sure you get the best Technical Support. Sat, 24 Jan 2009 19:29:49 GMT http://AlamNonAnon.tribe.net/thread/1981f8ee-0ee6-436d-a2f2-cc4b9bb58f7f#f69ff561-d96f-4abe-92a9-4e414ae22665 * Gerry * 2009-01-24T19:29:49Z http://AlamNonAnon.tribe.net/thread/1981f8ee-0ee6-436d-a2f2-cc4b9bb58f7f#84173e87-6a41-4627-9142-0c67af2c70f0 This is the problem with outsourcing; I think that the best customer service people have intimate knowledge of the product; someone in India, no matter how bright and articulate they are, isn't going to know what it's like to use Comcast! I REALLY hate when people have to give me directions to their supposed workplace, where they've never been, because it's in a different state or country. I think call centers are just creepy, and take away a connection and possible job satisfaction. Sat, 24 Jan 2009 00:17:19 GMT http://AlamNonAnon.tribe.net/thread/1981f8ee-0ee6-436d-a2f2-cc4b9bb58f7f#84173e87-6a41-4627-9142-0c67af2c70f0 Beth aka Prue 2009-01-24T00:17:19Z http://AlamNonAnon.tribe.net/thread/1981f8ee-0ee6-436d-a2f2-cc4b9bb58f7f#5de2cc6a-54bc-486d-9314-659437b53b1b Gerry - Perhaps my experiences wouldn't have sucked so badly if I had gotten to Tier ll and you. Perhaps you were the only one that could have saved me as a customer, but alas, I didn't get to you, even though I tried. For months. Not one person I talked to understood what I was asking and I kept getting transferred from tech support to sales (like they could help!). Ugh...the only time I got close to quality support was when I ended up calling 2Wire themselves. No one I got at AT&T even understood how the products they were selling worked. And that sucked. This is my personal experience. I didn't mean to imply that every AT&T employee sucked, just the ones I had the misfortune of being connected too. I bet you're really good at your job. Too bad you're shrouded in a veil of mystery and folks have to jump through rings of fire to get to Tier ll and the techs that know what they are doing : ( (((Gerry))) Aloha! : D Fri, 23 Jan 2009 22:31:43 GMT http://AlamNonAnon.tribe.net/thread/1981f8ee-0ee6-436d-a2f2-cc4b9bb58f7f#5de2cc6a-54bc-486d-9314-659437b53b1b : Denisey, Phantom of Delight 2009-01-23T22:31:43Z http://AlamNonAnon.tribe.net/thread/1981f8ee-0ee6-436d-a2f2-cc4b9bb58f7f#729d649c-f18b-4d9d-8428-77b0af19cb60 You work for AT&T, but have Comcast? That says a lot about AT&T Fri, 23 Jan 2009 17:08:52 GMT http://AlamNonAnon.tribe.net/thread/1981f8ee-0ee6-436d-a2f2-cc4b9bb58f7f#729d649c-f18b-4d9d-8428-77b0af19cb60 Thistle 2009-01-23T17:08:52Z http://AlamNonAnon.tribe.net/thread/1981f8ee-0ee6-436d-a2f2-cc4b9bb58f7f#57795e9c-3c60-44f6-896d-4beaba9bbf29 Hey! I work in the AT&T Internet Services Technical Support Tier II Department. They may suck if you get Tier I in India. I would say they are knowledgeable and friendly, very helpful in our call center. However I have Comcast. Speed it is for me. Fri, 23 Jan 2009 02:41:55 GMT http://AlamNonAnon.tribe.net/thread/1981f8ee-0ee6-436d-a2f2-cc4b9bb58f7f#57795e9c-3c60-44f6-896d-4beaba9bbf29 * Gerry * 2009-01-23T02:41:55Z http://AlamNonAnon.tribe.net/thread/1981f8ee-0ee6-436d-a2f2-cc4b9bb58f7f#d7142df3-0a7a-4eaa-bc21-625a5f4669c1 I suffered for a year with AT&T's internet service, BUT, to be fair - I was using a wireless modem in an outer building on the property. The connection was fine in the main house, where the computer was only two feet from the base unit...customer service/tech support sucked - and that is being fair ; ) I've been hardwired with Comcast for two years, with three outages - one when a wind storm blew down the cable, and twice when who knows what happened, TV was out, too.... Thu, 22 Jan 2009 23:23:48 GMT http://AlamNonAnon.tribe.net/thread/1981f8ee-0ee6-436d-a2f2-cc4b9bb58f7f#d7142df3-0a7a-4eaa-bc21-625a5f4669c1 : Denisey, Phantom of Delight 2009-01-22T23:23:48Z http://AlamNonAnon.tribe.net/thread/1981f8ee-0ee6-436d-a2f2-cc4b9bb58f7f#e6cd985e-a486-45b3-944a-f7e21d655743 We no longer have IFC :( Has anyone used AT&T's internet service; I just got an offer to bundle it with my phone service, for about the same price as the phone. Good idea? Thu, 22 Jan 2009 17:56:49 GMT http://AlamNonAnon.tribe.net/thread/1981f8ee-0ee6-436d-a2f2-cc4b9bb58f7f#e6cd985e-a486-45b3-944a-f7e21d655743 Beth aka Prue 2009-01-22T17:56:49Z http://AlamNonAnon.tribe.net/thread/1981f8ee-0ee6-436d-a2f2-cc4b9bb58f7f#f9559b71-05d5-496a-9825-be8cc0f3cf65 That's odd...so far I've gotten 2 bills from Comcast and the price is the same as old AP&T. I have expanded basic cable and cable internet. The only thing that has changed is the name I write on the check. Thu, 22 Jan 2009 16:56:22 GMT http://AlamNonAnon.tribe.net/thread/1981f8ee-0ee6-436d-a2f2-cc4b9bb58f7f#f9559b71-05d5-496a-9825-be8cc0f3cf65 Thistle 2009-01-22T16:56:22Z http://AlamNonAnon.tribe.net/thread/1981f8ee-0ee6-436d-a2f2-cc4b9bb58f7f#6886882c-65f0-4584-b5da-bf1ff1965c68 I'm bummed. Just got the new cable line up in the mail. Looks like I'm going to have to pay $12 more for the channels I already get right now. Sun, 18 Jan 2009 05:15:28 GMT http://AlamNonAnon.tribe.net/thread/1981f8ee-0ee6-436d-a2f2-cc4b9bb58f7f#6886882c-65f0-4584-b5da-bf1ff1965c68 Tony 2009-01-18T05:15:28Z http://AlamNonAnon.tribe.net/thread/1981f8ee-0ee6-436d-a2f2-cc4b9bb58f7f#c0c21eeb-ec93-4fb3-9246-707a7f922d43 todays call to Comcast re the scoop on the transition & costs. first, comcast is more expensive. if you sign up with them (transfer) they will lock in your AP&T rates. Comcast is $9 more on the cable basic level and $5 more on the internet level. this adds up over the months! whoa. you don't need to prepay then get a credit back. cable is prepaid so you have to either pay the amount due for the next period, or wait until you are switched over. second. it does take someone to go to you house and switch over an outside "box" not string new lines etc. i guess they have their own tracking devices. seems reasonable considering. and finally they have a special "transition" team and she says that the only other alternative is the dish people. no other hard-cable company is on alameda at the moment. Wed, 31 Dec 2008 00:23:30 GMT http://AlamNonAnon.tribe.net/thread/1981f8ee-0ee6-436d-a2f2-cc4b9bb58f7f#c0c21eeb-ec93-4fb3-9246-707a7f922d43 j☯☥! 2008-12-31T00:23:30Z http://AlamNonAnon.tribe.net/thread/1981f8ee-0ee6-436d-a2f2-cc4b9bb58f7f#eb5fed23-1da6-40f3-801b-8a726a513576 please keep us posted.... i'm waiting to hear more experiences. i also called to see why the rates went up and what plan i could get into. i couldn't stay on hold beyond the 10 minutes since i was at work. i've noticed that my internet is crawling lately. :( Wed, 24 Dec 2008 05:42:20 GMT http://AlamNonAnon.tribe.net/thread/1981f8ee-0ee6-436d-a2f2-cc4b9bb58f7f#eb5fed23-1da6-40f3-801b-8a726a513576 j☯☥! 2008-12-24T05:42:20Z http://AlamNonAnon.tribe.net/thread/1981f8ee-0ee6-436d-a2f2-cc4b9bb58f7f#11fac54f-c31d-4b3a-9aef-8d4e8086b2eb I called the APT number and got a Comcast person - I needed my MAC for the modem I use now and she got it for me. (Strangely the woman at the office told me she could'nt.) Set up the appt. for next week ok. However she tried to upsell me on Comcast's PHONE service. It would remain the same price for a year ($19.99) and then DOUBLE to $34,00. They really have no basic service for people like me who rarely use the phone! She hinted that VONAGE may not work ( why not? I know other alamedans who have it on comcast now.) Fear, Uncertainy and Doubt from Comcrapt. AS it is, the cable will increase from $48.00 to $59.95 after a year. Guess I will check out alternatives then. Tue, 23 Dec 2008 22:45:53 GMT http://AlamNonAnon.tribe.net/thread/1981f8ee-0ee6-436d-a2f2-cc4b9bb58f7f#11fac54f-c31d-4b3a-9aef-8d4e8086b2eb In a kind 2008-12-23T22:45:53Z http://AlamNonAnon.tribe.net/thread/1981f8ee-0ee6-436d-a2f2-cc4b9bb58f7f#0f5878a8-1d10-4ac7-afc1-98bad68ee7cd Today I went to pay my APT cable internet bill at the comcast place in marina village. After standing in line for 20 minutes, she suggested I NOT pay until I am 'switched over' since they would have to send me a refund check for the part of the month that would overlap. WTF? Why not just issue me a credit? She also told me that I have to make an appt. to have the techs come out and physically switch me over since they are ditching the "archaic APT cable system." Uh, I was living here 6 years ago when they dug up our street to put in the new cable, so how archaic can it be, really. She also said she couldn't confirm that Vonage would work, so "maybe I should consider switching over.." yea right. gonna call them right now. Tue, 23 Dec 2008 22:32:48 GMT http://AlamNonAnon.tribe.net/thread/1981f8ee-0ee6-436d-a2f2-cc4b9bb58f7f#0f5878a8-1d10-4ac7-afc1-98bad68ee7cd In a kind 2008-12-23T22:32:48Z http://AlamNonAnon.tribe.net/thread/1981f8ee-0ee6-436d-a2f2-cc4b9bb58f7f#c9809ac0-7778-496f-9c87-d3eac4ec1bd9 my neighbors also have (had) comcast and a few have DSL from yahoo/AT&T. i tried years ago to sign up for the Dish network but you're required to have a land line. i also wasn't so impressed with their cost structure. just doesn't seem plausible that there is only one cable(tv) provider. i'm only interested in basic cable no premium channels. and internet. Thu, 18 Dec 2008 04:58:07 GMT http://AlamNonAnon.tribe.net/thread/1981f8ee-0ee6-436d-a2f2-cc4b9bb58f7f#c9809ac0-7778-496f-9c87-d3eac4ec1bd9 j☯☥! 2008-12-18T04:58:07Z http://AlamNonAnon.tribe.net/thread/1981f8ee-0ee6-436d-a2f2-cc4b9bb58f7f#e293a474-e8be-473e-b978-5a6544d180a6 att's website wont let me buy their dsl, saying it is not available at my location. I also do not have nor do i want an att land line, which seems to be a requirement for dsl from sonic I wouldn't mid going to Dish, but still needing to go to comcast for internet and the difficulty of mounting the dishes some place where the line of sight to the satellites clears the trees, I'm afraid I'm stuck with comcast. :-( Thu, 18 Dec 2008 01:10:33 GMT http://AlamNonAnon.tribe.net/thread/1981f8ee-0ee6-436d-a2f2-cc4b9bb58f7f#e293a474-e8be-473e-b978-5a6544d180a6 Fezziwig 2008-12-18T01:10:33Z http://AlamNonAnon.tribe.net/thread/1981f8ee-0ee6-436d-a2f2-cc4b9bb58f7f#efbe7f63-2c60-486c-b7ee-16cd71577c85 I don't have a TV, so cable is irrelevant to me. I get pretty good DSL through Sonic.net, which resells AT&T DSL, but provides their service as front-line service, instead of AT&T's. The closer you are to that big building on Central and Willow, the better your DSL speed will be. Wed, 17 Dec 2008 20:53:53 GMT http://AlamNonAnon.tribe.net/thread/1981f8ee-0ee6-436d-a2f2-cc4b9bb58f7f#efbe7f63-2c60-486c-b7ee-16cd71577c85 $item.owner.firstName 2008-12-17T20:53:53Z http://AlamNonAnon.tribe.net/thread/1981f8ee-0ee6-436d-a2f2-cc4b9bb58f7f#34fc64f4-a0bb-40f4-9add-0df1e087ac67 I thought AP&T was the competition : ( I guess there's the Dish people. I've seen the little parabolic antennas around the island... I've only had experience with Comcast. I'm interested in what others have to say on this... Wed, 17 Dec 2008 10:45:57 GMT http://AlamNonAnon.tribe.net/thread/1981f8ee-0ee6-436d-a2f2-cc4b9bb58f7f#34fc64f4-a0bb-40f4-9add-0df1e087ac67 : Denisey, Phantom of Delight 2008-12-17T10:45:57Z http://AlamNonAnon.tribe.net/thread/1981f8ee-0ee6-436d-a2f2-cc4b9bb58f7f#134410bf-5e72-4a31-9f8c-8d06ea192790 do we have much of a choice on the island? i never gave this much though since i was with AP&T and didn't really care about the rates. i chose them for the company. now that they've sold out to comcast.... i'd rather take a look at the competition. is there any? thanks Wed, 17 Dec 2008 05:14:40 GMT http://AlamNonAnon.tribe.net/thread/1981f8ee-0ee6-436d-a2f2-cc4b9bb58f7f#134410bf-5e72-4a31-9f8c-8d06ea192790 j☯☥! 2008-12-17T05:14:40Z